Articles tagged: salesforce — The New Claw Times

Salesforce Posts First Production Numbers for Agentforce: 40% Gains at Pearson and PenFed, But Only 15% Adoption

Salesforce CEO Marc Benioff published production metrics from Agentforce deployments: Pearson resolved 40% more customer queries without humans, PenFed cut IT tickets by 40%. But only 23,000 of 150,000 customers have adopted the platform, and CRM stock is down 28% YTD as Wall Street bets AI agents will erode per-seat pricing.

News April 16, 2026

4 min read

Salesforce Opens Entire Platform to Coding Agents With 60+ MCP Tools and Agentforce Vibes 2.0 at TrailblazerDX 2026

Salesforce shipped Headless 360 at TrailblazerDX 2026, exposing every capability on the platform as an API, MCP tool, or CLI command. More than 60 new MCP tools and 30 preconfigured coding skills now give Claude Code, Cursor, Codex, and Windsurf complete access to customer data, workflows, and business logic. Agentforce Vibes 2.0 adds multi-model support including Claude Sonnet and GPT-5. On the same day, Copado launched Agentia to embed context-aware AI agents into the Salesforce DevOps pipeline.